NSquare Experts
Positioning
NSquare Experts is a Dynamics 365 and Salesforce implementation partner for enterprises running Dynamics 365 or Salesforce, which delivers WhatsAppDynamics for real-time customer messaging within Dynamics 365 without requiring separate platforms.
Problems NSquare Experts solves:
manual, disconnected customer communication workflows across WhatsApp, email, and phone causing missed interactions and duplicated data entry
fragmented healthcare data across clinical and operational systems preventing unified patient insights and care coordination
lack of predictive analytics and early warning systems in healthcare causing preventable complications and delayed clinical interventions
slow customer response times and reduced conversion rates from lack of AI-powered automation in customer communication
inability to measure customer sentiment and agent performance quality across service interactions limiting service improvement opportunities
manual e-invoicing and tax compliance processes requiring duplicate data entry and error-prone validation across multiple external platforms
Value propositions
AI-Augmented Delivery & Implementation Excellence
Every engagement is AI-augmented from code generation to testing to project management, with SLA-backed delivery tied to business value metrics rather than effort hours.
Enterprise Platform Expertise & Certified Partnership
Microsoft Solution Partner and Salesforce Ridge Partner status with 200+ certified experts across platforms, delivering purpose-built implementation and customization engineered to extract full value from technology investments.
Scalable Global Delivery Model
Onshore leadership for strategy combined with offshore delivery centers in India providing scale and cost advantage, enabling enterprises to build and operate Global Capability Centers beyond traditional cost savings.
AI-Powered Intelligent Automation & Copilots
Enterprise AI solutions including intelligent agents, copilots, and automation capabilities that turn AI's promise into tangible outcomes across customer success, service quality, and operational efficiency.
Industry-Specific Solutions & Vertical Expertise
Purpose-built solutions for healthcare (predictive analytics, clinical decision support), professional services, and contact centers, addressing industry-specific compliance, operational, and customer experience challenges.
Offerings
WhatsAppDynamics
WhatsApp Business integration with Dynamics 365 enabling two-way messaging, AI-powered response automation, real-time sync, conversation analytics, and compliance management for sales, service, and marketing teams.
Call Integra
CTI integration connecting telephony systems with Dynamics 365 or Salesforce, featuring click-to-dial, screen pops, auto call logging, call recording, AI-powered transcription, sentiment analysis, and live dashboards.
Customer Pulse AI (Customer Sentiment & Agent Quality Analysis)
AI-powered customer sentiment analysis solution for Dynamics 365 that evaluates email interactions, agent performance, identifies at-risk cases, provides automated escalations, and delivers interactive dashboards for service quality insights.
Care Analytics PRO
Healthcare analytics platform for hospitals and health systems providing real-time clinical data, predictive analytics, AI-driven insights, Power BI dashboards, KPI tracking, and patient risk stratification.
E-Invoicing Integration for Business Central
Integration solution for Dynamics 365 Business Central automating e-invoice submission, validation, and compliance acknowledgment with external e-invoicing and tax compliance platforms.
FIESA (Field Service – Technician App)
Field service application for Dynamics 365 extending capabilities for field technicians and service operations.
Dynamics 365 & Salesforce Implementation & Customization Services
Professional services for CRM and ERP implementation, platform customization, Power Platform development, and managed services delivery with AI-augmented delivery methodology.
Global Capability Center (GCC) Setup & Management
Build and operate Global Capability Centers in India delivering strategic talent, operational excellence, and scalability beyond cost savings, with onshore leadership and offshore delivery centers.
Ideal customer
Enterprise organizations implementing or scaling Dynamics 365
- Extracting full value from platform investments through expert implementation
- Accelerating digital transformation with AI-augmented delivery
- Reducing time-to-value and operational complexity
Enterprise organizations implementing or scaling Salesforce
- Expert platform customization and managed services
- AI-powered automation and intelligent agent deployment
- Measurable business outcomes tied to platform adoption
Healthcare providers and health systems
- Reducing patient readmissions and improving care coordination
- Leveraging predictive analytics for clinical decision support
- Operational efficiency and cost reduction
Professional services firms
- Streamlining project delivery and resource management
- Improving customer engagement and satisfaction
- Scaling operations with offshore delivery capabilities
Contact centers and customer service organizations
- Improving agent performance and customer satisfaction
- Automating routine interactions and escalations
- Real-time visibility into service quality and customer sentiment
Decision makers
VP of Customer Service / Head of Customer Service Operations · Decision maker
Improving customer satisfaction, reducing operational costs, and gaining real-time visibility into agent performance and customer sentiment.
Chief Information Officer (CIO) / VP of Technology · Decision maker
Maximizing ROI on platform investments, reducing implementation risk, and ensuring scalable, secure technology delivery.
VP of Sales / Head of Sales Operations · Decision maker
Improving sales productivity, accelerating deal cycles, and gaining unified customer intelligence across channels.
Chief Medical Officer / VP of Clinical Operations (Healthcare) · Decision maker
Improving patient outcomes, reducing readmissions, and leveraging predictive analytics for clinical decision support.
VP of Operations / Chief Operations Officer · Decision maker
Operational efficiency, cost optimization, and scalable delivery models for enterprise initiatives.
Dynamics 365 / Salesforce Administrator · Influencer
Seamless platform integration, reduced manual configuration, and improved user adoption.
IT Director / Platform Lead · Influencer
Technical implementation quality, security compliance, and long-term platform scalability.
Chief Financial Officer (CFO) · Blocker
Cost control, measurable ROI, and predictable delivery timelines and budgets.
Industries NSquare Experts serves
Professional Services, Healthcare & Pharmaceuticals, Financial Services, Manufacturing & Operations
Proof points
Third-party credential
Microsoft Solution Partner and Salesforce Ridge Partner with 200+ experts across platforms
NSquare Xperts holds Microsoft Solution Partner and Salesforce Ridge Partner certifications with 200+ certified experts across both platforms.
Source: https://www.nsquarexperts.com/
Company claim
SLA-backed delivery with measurable KPIs tied to business value, not effort hours
NSquare Xperts commits to SLA-backed delivery with measurable KPIs tied to business value rather than effort hours.
Source: https://www.nsquarexperts.com/
Company claim
Every engagement is AI-augmented from code generation to testing to project management
All engagements are AI-augmented across code generation, testing, and project management phases.
Source: https://www.nsquarexperts.com/
Company claim
30–40% improvement in clinical resolution times through AI-powered clinical decision support
Care Analytics PRO delivers AI-powered clinical decision support with early warning systems to reduce preventable complications and accelerate care delivery, achieving 30–40% improvement in clinical resolution times.
30–40% improvement in clinical resolution times
Source: https://www.nsquarexperts.com/products/care-analytics