Extentia
Positioning
Experience-Centric Transformation (XCT): where innovation meets design to create extraordinary digital possibilities.
Problems Extentia solves
Critical
Enterprises struggle to create seamless, intuitive digital experiences that resonate with users and drive business outcomes across fragmented touchpoints.
Legacy systems and siloed technology stacks limit agility, scalability, and the ability to innovate quickly in response to market changes.
High
Organizations lack the capability to leverage AI and automation to enhance decision-making, reduce operational friction, and personalize customer interactions at scale.
Cloud migration and transformation initiatives fail to deliver expected ROI due to poor planning, misalignment with business goals, and lack of user adoption.
Enterprises cannot effectively manage multisite, multilingual, and omnichannel content delivery while maintaining consistency and personalization.
Healthcare and regulated industries struggle to balance enhanced user experience with compliance, data security, and operational complexity.
Value pillars
Experience-Centric Transformation (XCT)
Human-centered design philosophy that combines strategy, creativity, and technology to create intuitive, engaging digital experiences that drive measurable business impact.
Enterprise Platform Expertise
Deep technical mastery across Salesforce, SAP BTP, Sitecore, AWS, Azure, and emerging AI technologies enabling seamless integration and future-ready solutions.
Scalable, Secure Cloud Architecture
Cloud solutions built on SAP BTP, AWS, Azure, and Salesforce that scale effortlessly, secure data, and drive operational efficiency with future-ready resilience.
Personalization & Omnichannel Integration
AI-driven personalization, real-time data insights, and seamless omnichannel experiences that boost engagement, conversions, and customer loyalty across all touchpoints.
Offerings
Experience Strategy & Design
Research-driven customer experience strategy, design thinking workshops, journey mapping, and human-centered UX design delivered through the proprietary 5D process.
Cloud Solutions
Cloud architecture, migration, and optimization on SAP BTP, AWS, Azure, and Salesforce platforms with focus on scalability, security, and operational efficiency.
Mobile Development
Custom enterprise mobile apps and mobile-first business solutions combining intuitive design with secure, high-performing technology.
Web Development & CMS
Enterprise web solutions using Sitecore, Magnolia, Drupal, and WordPress with personalization, omnichannel integration, and headless architecture capabilities.
Salesforce Solutions
Salesforce implementation and optimization across Sales, Service, Marketing, and Experience Clouds including Agentforce and AppExchange development.
SAP Solutions
SAP BTP, SAP services practice, and enterprise solutions delivery with focus on digital transformation and business innovation.
AI & Automation
AI-powered solutions for decision-making, process automation, intelligent workspaces, and customer experience enhancement.
XEN LAB Innovation Services
Collaborative innovation workshops and co-creation experiences available in-person at Pune office, on-site, or virtually for exploring cutting-edge technologies.
Ideal customer
Enterprise digital transformation teams
- Modernizing legacy systems with cloud-native architecture
- Creating seamless omnichannel customer experiences
- Accelerating time-to-market for digital initiatives
- Integrating AI and automation into operations
Scaling e-commerce and retail organizations
- Personalizing customer journeys across touchpoints
- Optimizing conversion through intuitive UX
- Managing multisite and multilingual platforms
- Integrating commerce with content management
Healthcare and insurance providers
- Enhancing patient-provider interactions through UI/UX
- Streamlining data access and collaboration
- Managing compliance and security requirements
- Improving operational efficiency
Financial services and banking institutions
- Building intelligent recommendation engines
- Automating grant development and processes
- Enhancing cross-sell capabilities
- Ensuring secure, scalable digital platforms
Automotive manufacturers and dealers
- Enhancing buyer experience with AI and Agentforce
- Streamlining vehicle booking and purchasing
- Integrating digital touchpoints with sales
- Personalizing customer interactions
Decision makers
Chief Digital Officer (CDO) · Decision maker
Orchestrating enterprise-wide digital transformation aligned with business strategy and competitive positioning.
VP of Customer Experience · Decision maker
Creating seamless, personalized customer journeys that drive loyalty, engagement, and revenue growth.
VP of Technology / CTO · Decision maker
Modernizing infrastructure, ensuring scalability, security, and technical excellence across platforms.
Head of Digital Transformation · Decision maker
Executing transformation initiatives that deliver measurable business outcomes and organizational change.
VP of Product · Influencer
Building intuitive, high-performing digital products that meet user needs and drive adoption.
VP of Marketing / CMO · Influencer
Personalizing customer engagement, optimizing conversion, and leveraging data-driven insights for growth.
Head of Enterprise Architecture · Influencer
Designing scalable, secure, future-ready technology foundations that support business objectives.
VP of Sales / Chief Revenue Officer · Influencer
Accelerating revenue through improved customer experience, omnichannel integration, and sales enablement.
Director of UX / Head of Design · Champion
Delivering human-centered, intuitive experiences that resonate with users and drive business results.
IT Director / Infrastructure Lead · Influencer
Ensuring reliable, secure, and cost-effective cloud and technology infrastructure.
Industries Extentia serves
Financial Services & Banking (BFSI), Healthcare & Insurance, Automotive, Retail & E-commerce, FMCG, Pharmaceuticals & Drug Manufacturing
Proof points
Third-party credential
Certified Sitecore Silver Partner 2024
Extentia holds Certified Sitecore Silver Partner status as of 2024, demonstrating validated expertise in Sitecore platform implementation and delivery.
Source: https://www.extentia.com/services/web-development/sitecore/
Third-party credential
Selected to build Einstein GPT Demo at Dreamforce 2023
Extentia was selected by Salesforce to build the Einstein GPT Demo showcased at Dreamforce 2023, indicating recognized expertise in AI and Salesforce innovation.
Source: https://www.extentia.com/
Recognition
BTP Innovation Champion at SAP ACE Awards with FMCG leader
Extentia received BTP Innovation Champion recognition at the SAP ACE Awards for work with an FMCG leader, validating SAP BTP expertise and innovation capability.
Source: https://www.extentia.com/
Third-party credential
Four team members earned XM Cloud certifications at SUGCON '24
Four Extentia team members earned XM Cloud certifications at SUGCON '24, strengthening the company's Sitecore capabilities and demonstrating ongoing technical investment.
4
Source: https://www.extentia.com/services/web-development/sitecore/
Customer outcome
AI-Powered intelligent workspace for PBMs and drug manufacturers
Extentia delivered an AI-powered intelligent workspace solution for pharmacy benefit managers and drug manufacturers, demonstrating AI and healthcare industry expertise.
PBMs and drug manufacturers
Source: https://www.extentia.com/insights/case-study/
Customer outcome
Car manufacturer enhances buyer experience using AI and Agentforce
Extentia implemented AI and Salesforce Agentforce solutions for a car manufacturer to enhance buyer experience, demonstrating automotive and AI expertise.
Car manufacturer
Source: https://www.extentia.com/insights/case-study/
Customer outcome
Bank cross-sells credit cards with smart recommendations
Extentia built a smart recommendation engine for a bank to enable credit card cross-selling, demonstrating BFSI expertise and AI/ML capabilities.
Bank
Source: https://www.extentia.com/insights/case-study/